Dedicated
Help Desk

A help desk that’s manned 24 hours a day and available to assist you at any time, for any technical matter, with individual tickets and overall performance accurately tracked across your company.

7-Day Onsite Support

In addition to remote assistance, your plan includes rapid response on-site support, so from Monday to Sunday, 9am – 5pm, we’re able to visit your premises for urgent matters to provide assistance.

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Guaranteed Response Times

 

Whether it’s for installations, repairs, hardware issues or support for software, IT&C offers guaranteed response times, with no later than next business day response to all of your queries.

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One Point Of Contact

 

Benefit from a unified solution and single point of communication – with your own consultant, you’ll never have to worry about crucial details being lost in translation or passed from team to team.

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Two Payment Options

 

With two easy payment methods for your Managed IT Services plan, you can pay how you like – IT&C offers you the choice of a fixed-fee arrangement or the ability to pay on a flexible basis.

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24/7/365 Care

 

Enjoy total peace of mind with a professional team and dedicated help desk monitoring your business’s infrastructure around the clock, including proactive threat detection.

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Proactive Response

 

Beyond reacting to threats as they present themselves, our dedicated team of Managed IT professionals is continually monitoring and detecting issues before they even become threats.

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Clear Communication

 

With detailed reporting and 24/7 access to support services, all communications with your dedicated consultant will remain clear, concise and easy to understand – less tech and more layman’s.

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Dedicated Help Desk

A help desk that’s manned 24 hours a day and available to assist you at any time, for any technical matter, with individual tickets and overall performance accurately tracked across your company.

np_twenty-four-hours_1239181_000000@2x
7-Day Onsite Support

 

In addition to remote assistance, your plan includes rapid response on-site support, so from Monday to Sunday, 9am – 5pm, we’re able to visit your premises for urgent matters to provide assistance.

np_schedule_2942041_000000@2x
Guaranteed Response Times

 

Whether it’s for installations, repairs, hardware issues or support for software, IT&C offers guaranteed response times, with no later than next business day response to all of your queries.

np_communication_1083363_000000@2x
One Point Of Contact

 

Benefit from a unified solution and single point of communication – with your own consultant, you’ll never have to worry about crucial details being lost in translation or passed from team to team.

np_payment_1805935_000000@2x
Two Payment Options

 

With two easy payment methods for your Managed IT Services plan, you can pay how you like – IT&C offers you the choice of a fixed-fee arrangement or the ability to pay on a flexible basis.

np_all-day_2826687_000000@2x
24/7/365 Care

 

Enjoy total peace of mind with a professional team and dedicated help desk monitoring your business’s infrastructure around the clock, including proactive threat detection.

np_proactive_1085059_000000@2x
Proactive Response

 

Beyond reacting to threats as they present themselves, our dedicated team of Managed IT professionals is continually monitoring and detecting issues before they even become threats.

np_communication_1972490_000000@2x
Clear Communication

 

With detailed reporting and 24/7 access to support services, all communications with your dedicated consultant will remain clear, concise and easy to understand – less tech and more layman’s.

WHY IT&C

Professional Managed Services and IT Support provides your business with a set-and-forget solution that offers total peace of mind, ensuring the safety and security of your enterprise’s technology and online assets.

Wondering how you and your staff will benefit from an IT&C IT Support Plan?

Sign up today and enjoy:

Up-to-date technology and internet infrastructure

Full price transparency, so you always know how much you’re due to pay

A greater level of professionalism with 20 + years’ experience

Lower costs compared with hiring and maintaining your own in-house team

More exposure to and understanding of the most recent cyber threats

A team that’s up to date with the latest industry trends and development

Wondering how you and your staff will benefit from an IT&C IT Support Plan?
Sign up today and enjoy:

 

Up-to-date technology and internet infrastructure

Full price transparency, so you always know how much you’re due to pay

 

A greater level of professionalism with 20 + years’ experience

 

Lower costs compared with hiring and maintaining your own in-house team

 

More exposure to and understanding of the most recent cyber threats

 

A team that’s up to date with the latest industry trends and development

YOUR IT SUPPORT INCLUSIONS

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1. Full 24/7 Service

 

Service that never stops: includes uninterrupted connectivity monitoring and infrastructure monitoring, plus 24-hour access to our highly responsive service desk and client portal.

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2. Real-Time Remote Monitoring

 

Always on: routine maintenance is carried out on your entire network, including active desktop and server patching as well as remediation of monitoring alerts and proactive threat detection.

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3. Across-The-Board Support

 

Rest easy with all of your needs taken care of: includes Service Level Agreement (SLA) support, end user support, infrastructure and connectivity support and assistance with the Microsoft Office suite.

Interested to know how we can fit in with you?
Enquire below for your free quote.


OUR TEAM

Support

E: support@itnc.com.au
P: 1300 768 728 (opt 1)

Priorities, Response Times, Details

Sales

E: sales@itnc.com.au
P: 1300 768 728 (opt 2)

Accounts

E: accounts@itnc.com.au
P: 1300 768 728 (opt 3)

OFFICE LOCATION

Sydney

Level 11
213 Miller St North
Sydney NSW 2060

Brisbane

G3/383 Boundary St
Spring Hill QLD 4000

Melbourne

Level 10
555 Lonsdale St

Melbourne VIC 3000

Gold Coast

Level 13
50 Cavill Ave
Surfers Paradise QLD 4217

OUR TEAM
Support

E: support@itnc.com.au
P: 1300 768 728 (opt 1)

Priorities, Response Times, Details

Sales

E: sales@itnc.com.au
P: 1300 768 728 (opt 2)

Accounts

E: accounts@itnc.com.au
P: 1300 768 728 (opt 3)

OFFICE LOCATION
Sydney

Level 11
213 Miller St North
Sydney NSW 2060

Brisbane

G3/383 Boundary St
Spring Hill QLD 4000

Melbourne

Level 10
555 Lonsdale St

Melbourne VIC 3000

Gold Coast

Level 13
50 Cavill Ave
Surfers Paradise QLD 4217